We, (Greenloom Handicraft Exports Private Limited, hereinafter referred to as ‘Greenloom’, and the owner of the website Greenhandlooms.com) value our customers and try our best to deliver products in good condition. If any of our products are received in a damaged condition, then the same can be returned as per our policy below:

1.       If your product arrives in a damaged condition, please take the following actions:

a.      click a photograph of the product showing the damaged portion,

b.      click a photograph of the Bar Code printed in the product or its packing,

c.       email both the photographs to us within 72 hours of receiving the product.

2.       Damaged products can only be returned if we are intimated about it as mentioned in point # 1 above. The return policy for each product is mentioned on our website under the link ‘Return Policy’.  

3.       On receiving your return request, the Customer Care Team at Greenloom verifies and approves the request. Thereafter, we will arrange to pick up the product within 7 working days of approving your request.

4.       Please ensure that the product is in original and unused condition. All labels, price tags, original packing and invoice has to be returned with the product.

5.       We may not be in a position to replace certain products which is clearly mentioned in the website. In such cases, refund can be made in one of the following two ways:

a.      Credit vouchers for the full value of the goods returned can be issued by us. These credit vouchers can be used to purchase any other products from our website within 6 months of their date of issue.

b.      Money can be refunded to the account/source from which it was received.

6.       We will send you an email asking you how you want the refund to be made within 2 working days of the approval of your return request.

7.       The refund will be initiated within 3 working days of receiving your preference. Credit Vouchers will be issued immediately when the refund is processed. Money refund will be concluded in 7 working days.

8.       Please note that handmade products, unlike those made by machines are likely to have minor variations in colour, size, printing etc. Returns citing such reasons will be unfair to our artisans and craftsmen and will be rejected. However, if the product(s) is/are received in a damaged state, then we will replace or refund the full value.

9.       Products that are ‘made to order’ or customized cannot be returned or replaced.

Cancellation Policy

You may cancel your order within 24 hours of placing the order. No cancelation request will be accept after 24 hours. 

If you have any query or need any clarification about your return or cancellation, feel free to contact our Customer Care Team at:

CustomerCare@greenhandlooms.com

Last updated May 1, 2024